DigiSOC is Safaricom's field operations platform that empowers engineers to monitor sites, manage alarms and keep the network running at 99.9% availability. Purpose-built for the engineers who maintain Kenya's telecom landscape.
Real-Time Alarm Visibility
Get complete visibility of all active alarms — Sites Down, Sectors Down, and environmental irregularities — at a glance. Filter by technology, drill into the specific cause of any failure, and instantly check whether an alarm is resolved or still active.
Site Entry & Assignment
Managers can assign and reassign sites to field engineers directly from the portal. Engineers can check in and out of sites within the app, with exact site locations surfaced through Google Maps for effortless on-the-ground navigation.
Stay ahead of network failures
Get notified the moment a site or sector goes down — with full details on the cause and current resolution status, so field engineers can respond before customers are impacted.
Built for the Field, Managed from the Web
The DigiSOC admin portal gives managers a full dashboard view of site allocations, alarm statuses and field engineer activity — while the DigiSOC Android app keeps engineers informed and productive on the ground.
99.9% Network Availability
Empowering Safaricom's field engineers to keep
Kenya's network running round the clock
DigiSOC